Question 1

Is there a 'cooling off' period following making a booking?

Accepted Answer

Yes – there is a 48 hour period. If you decide to cancel your booking within 48 hours you must contact us by email info@lletyllanddwyn.com within this timeframe, and you will receive a full refund less any administration or credit card surcharges.

Question 2

What happens if I need to cancel after this time?

Accepted Answer

If any booking is cancelled after the Cooling Off Period any payments made are non-refundable. All cancellations must be confirmed in writing by email and received before the due date of arrival. If cancellation is unavoidable we will endeavour to rearrange your dates within the 12 month period in the same property.

Question 3

Broadband

Accepted Answer

For a rural location the broadband is pretty good.  You’ll get around 15mbps download speed and around 0.85mbps upload speed.

Question 4

What is the Refundable Security Deposit?

Accepted Answer

The RSD of £250 is a security bond made between the Guest and the Owner, which is taken as a pre-authorisation on the understanding that the Guest will take care of and cause no damage to the rented property during their stay. The Guest agrees that the RSD pre-authorisation must be taken 14 days prior to arrival or that any damages costs incurred can be debited from the Debit/Credit card used to make final payment. If the RSD payment is delayed after the final payment due date (14 days prior to arrival), a £10 + Vat admin fee is payable. The Agent also undertakes to return the RSD (or balance there-of) within 14 days of end of rental period or satisfaction of any remedial works required to meet the Guest’s obligations in respect of the condition of the property (whichever is the later). The Owner reserves the right to charge the Guest an additional £250 for any illegal behaviour or partaking in nuisance behaviour.  Additionally, if there is found to be significant or serious damage to the property, the Owner reserves the right to charge any additional cost of remedial works, at their discretion, to the Guest.  Any difficulties or complaints while staying at the Lodges should be directed to the relevant Owner, and Llety Llanddwyn 'in absentia' cannot accept responsibility should any dispute over damages or additional costs. This must be resolved between the Owner and Guest themselves.

Question 5

Can we arrive early/leave late?

Accepted Answer

Our cottages are maintained to a very high standard and we require enough time for our housekeepers to do a fabulous job, however we try to be as flexible as possible and will consider an early check in or late check out of up to one hour, depending on availability.  It may also be possible for you to check out but leave your car parked in a designated area, so please ask.

Question 6

What is provided in the properties?

Accepted Answer

You will be welcomed with a small hamper which could include some local produce and some fizz.
A small selection of store cupboard ingredients such as salt, pepper, cooking oil.  A starter pack of tea, coffee and sugar.  
A cleaning pack to include dishwashser tablets, washing up liquid, a tea towel and sponge.  Some foil and cling film. Bins lined.
Personal items: Soap dispenser for the hand basin, 1 large and 1 small towel per person, a bath mat per bathroom, toilet paper.
Where the is a log burner, we will provide logs, kindling, matches and firelighters.  For a fire pit please ask for a supply of wood.

Question 7

Do you allow dogs?

Accepted Answer

We are happy to accommodate friendly, well behaved dogs and they are welcome to stay with you at Lletyllanddwyn properties.  Dogs should not be allowed to go on the furniture or beds and we request that you bring your own towel and protective throw if required.  They should not be left unaccompanied in the property.  
Dog poo bags should be disposed of in the appropriate marked bin.  
We have a limit of number of dogs in each property as follows:
Murmur Y Coed 1
Galwad Y Môr 1
Sied Potio 1
Tyddyn Plwm Isa 2
Y Caban 1

Question 8

What are the house rules?

Accepted Answer

Damage
If there are any “accidents” or breakages during the stay please let the property owner know.  You will be required to pay for replacements. 
Visiting Guests
Please ask if you would like guests to visit the property.  Guests are not allowed to stay overnight and must abide by the terms and conditions of the contract.  The maximum number of cars per property should not be exceeded.
Fireworks:
Due to the close proximity of our properties to neighbours and livestock, fireworks are prohibited from use in all of our properties. If it is found that fireworks have been set off, the Owner reserves the right to withhold the RSD and/or terminate the rental.
Marquees, Tents, Bouncy Castles, Outside Stereos & Live Music: 
Marquees, tents, bouncy castles and similar items are not permitted at our properties. Due to noise pollution concerns, outside stereos and live music are not permitted at the properties.
Restrictions:
No parties should be held at the properties.  The guest numbers should not exceed the number of beds at the property, unless by a baby under 1 years of age in their own cot.

Question 9

Shopping and Food Delivery

Accepted Answer

You are welcome to arrange a food delivery to the property.  Please time any deliveries so that you can be present to accept them.  The following supermarkets will deliver to the properites: Tesco, Asda, Waitrose, Sainsbury’s.

Question 10

Stoves and Fire Pits

Accepted Answer

Due to the location of our properties, additional care needs to be taken with fire and embers, especially during the summer months.  Please do not leave unattended.

Question 11

What are the nearest travel links?

Accepted Answer

Travelling by public Transport:
Take a train to Bangor or Llanfairpwll followed by the 42 bus (around 3 or 4 buses per day) to Newborough Village, followed by a 2 mile walk or disembark the train at Llanfairpwll and take a taxi to the property. To book a taxi try www.ceirpgcars.co.uk.

Question 12

Parking and Electric Car Charging

Accepted Answer

There is parking available for two cars outside each property.  Please enquire if you have additional parking requirements.
An electric car charging terminal is located at the owners property, this service is to be pre-arranged with the property owner and a time agreed.  Car charging is priced at 50p/kwh. Please don’t trickle charge your electric vehicles from the properties.

Question 13

Bins and recycling

Accepted Answer

The bins at the property will be pre-lined.  Each individual property has instructions on site regarding all recycling and waste disposal.  We have to be quite strict on recycling as landfill waste is collected every 3 weeks on Anglesey whilst recycling is collected weekly.

Question 14

What to do if there’s a problem

Accepted Answer

We work very hard to make your stay perfect.  We know that sometimes things can go wrong, so if there’s anything that is not to your satisfaction or not working please let us know by text message or phone call during your stay and we’ll try our best to get things sorted to your satisfaction.  Please try to call before 9pm or after 7am, unless it’s an emergency.

Question 15

Check in

Accepted Answer

You will receive check in information by email 7 days prior to your stay.  This will include directions and key pad information.  Please get in touch if you haven’t received the email.

Question 16

Check out

Accepted Answer

An email will be sent to you the day before your departure with detailed instructions.

Question 17

Are dogs allowed on Newborough beach?

Accepted Answer

There is a dog restriction in place on a section of the beach (between carpark heading north to Ynys Llanddwyn) from 1st May to 30th September.  During this time you can walk to the island along the parallel forest path.  Dogs are welcome to run free on the south side of the beach from the carpark heading south to Abermenai.

It is a requirement to keep dogs on a lead whilst on Llanddwyn Island.

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